5 Ways to Make Your Survey Attractive to Your Customers to Increase Response...
While some people enjoy taking surveys and sharing their opinions, there are others who don’t feel quite as compelled to complete your survey. So, how do you reach these people and encourage them to...
View ArticleWhy the Survey Channel Impacts Your NPS Score
The Pew Research Center says that sending online surveys is one of the cheapest, most convenient means of data collection for businesses today. Not only can you send product and customer service...
View Article10 Tips for Encouraging Survey Completion by Customers
What’s your sample size? How is your response rate? How many people dropped out? Did you get any completed surveys? These are questions many people ask after they send out a survey. They are all good...
View ArticleComparing Your Industries NPS – What It Means For Business
Your Net Promoter Score (NPS) tells you about your customers’ experience with your business and measures their loyalty. It can also predict your company’s potential for growth. Yet, the NPS is much...
View ArticleThe Importance Of Employee Reward And Recognition
You know the importance of sending surveys to your customers. Most likely you do this because you are dedicated to improving your customer service. Yet, the only way your business will shine is if...
View ArticleThe Most Important Metric You Should Be Focusing On
In the 21st century, the key to your success is customer loyalty. It’s never been more essential to provide the best customer service possible. To help you achieve this, we look at the most important...
View ArticleHow to Use QR Code to Get People to Your Survey URL
You’re ready to send a survey to your restaurant customers, and naturally you want as many responses as possible. You know the more responses you receive, the more valuable your data. So, how can you...
View ArticleRestaurant Incentive Ideas for Taking Surveys
In today’s ultra-busy world, getting people to take your restaurant surveys can be challenging. Yet, you need these responses to get a wide-range of valuable data. So, how do you encourage better...
View ArticleIs Using QR Code to Take Surveys Effective
Are QR codes still relevant? Can you still leverage them for your restaurant surveys? In this article, we look at QR codes for your restaurant surveys and answer the question, “Is using QR code to...
View ArticleWhat is a Good NPS Score for Ecommerce Stores?
For ecommerce businesses, customers are your sustenance – the life blood of your organization. You know your customers want what you have to offer when they make a purchase. But, do you really know...
View ArticleWhen to Ask NPS Score
As an online retailer, knowing your Net Promoter Score (NPS) can help you increase revenue, grow your customer base, and encourage customer retention. The NPS Score measures how likely it is that your...
View ArticleHow to Use Surveys to do Better Marketing in Your Marketing Agency
As a marketing agency, your clients are your top priority. In order to meet their needs, you need to know exactly what those needs are. Sometimes it can be hard to gauge your clients goals without...
View ArticleHow to Make Money from Offering White-Label Survey Services
You own a marketing agency, and your goal is meeting the needs of your clients. But, it’s also about meeting your needs and making money. This is where white-label software comes in. A white-label...
View ArticleThe Ultimate Survey CTA When A Survey Is Completed
Words are great, and while it’s always a best practice to thank your survey respondents when they’ve completed your survey, there are some actions you can take to really drive your thank you home. You...
View Article2 Ways You Can Embed an NPS Question into an Email
One of the most effective ways to get survey responses is to send out your survey through email. You have a captive audience, the arena is personal, and you can grab their attention. Because of this,...
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Admin API Calls launched, Logic and Action Emails get an upgrade and Pricing...
We released some new features this week. First, we added Admin API calls to our API for our white-label and enterprise customers. These allow our white-label partners to create and updated accounts...
View ArticleNPS Best Practices – Why You Should Be Using NPS
The Net Promoter Score (NPS) survey can be a slam dunk for your business. Why? The NPS tells you exactly how your customers feel about your business, your service, and your products overall. It lets...
View ArticleNPS Best Practices – Analyzing Your Score
The most powerful feature of the NPS (Net Promoter Score) survey is not in the sending of the survey. It’s what you do with your responses that counts. In this article, we look at NPS best practices...
View ArticleNPS Best Practices – Next Steps After Analyzing Your Score
Like many, we are fans of the Net Promoter Score survey. In just one question, you can learn so much about your overall business success. You can gauge customer loyalty and get a big picture glance of...
View ArticleWhy You Need to Care as Much About Customer Satisfaction as Customers Do
According to business experts, customer service is the backbone of your company. In fact, if your company culture doesn’t hinge on service, you’re going to have a hard time succeeding. Because it’s so...
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